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Shipping policy

The item(s) will be dispatched to you within 24 hours of receiving your payment. Please note that items purchased on weekends and Bank Holidays will be dispatched the next working day.

All orders are sent from our warehouse 
Unit 7 Sutton Business Park, 
Restmor Way
Wallington SM6 7AH
Surrey, United Kingdom

Delivery will be to the delivery address selected or provided by you during checkout. If no address was selected, then delivery will to the address at which your payment card is registered, or to any other address you have provided. Please note that we only deliver to premises located in the United Kingdom or Europe.

We will use reasonable efforts to deliver the goods by the delivery dates or within the delivery timescales stated in the ordering webpages. However, delays are occasionally inevitable due to unforeseen factors beyond our control and therefore delivery times are not guaranteed.


We use major couriers like FedEx, DPD, UPS etc to deliver the products depending on your address and the order size. Once the order has been shipped you will receive an email with the carrier name and tracking number.

There are several shipping methods available depending on your location and the items you buy:

United Kingdom - All orders will be sent with a Free Next Day delivery service. For Mainland UK delivery will be next working day. For remote regions & islands, delivery takes 2 working days.

Unfortunately at this time, we do not deliver to any military base or PO Box addresses.

EuropeTracked courier delivery within 3-4 working days.

Product type  United Kingdom European Union
£0-£30 Free £5.90
£30.00 and up Free £15.90
Large Items (>1.7m long) Free £49.90

 

Brexit Update

For countries France, Germany, Italy, Spain, the Czech Republic and Poland we charge local VAT rates and send the goods on DDP (delivery duty paid) terms. For other EU countries, the prices will be automatically ex VAT and you as a customer will be responsible for any import VAT and/or Duty 

If you have any questions, or if you didn't receive your order within the expected timeframe do not hesitate to contact us or 
+44 020 7237 4842 
support@luxburgvisual.com